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Operations

Business Operations Manual

Overview: An operations manual that focuses on operations policies and procedures, including HR policies and procedures for managing the business efficiently. A set of step-by-step instructions for key operating procedures is detailed in the operations manual.
   
Specifications:

A operations and procedures manual should cover these critical areas:

  • Description of customer service standards
  • Description of business processes and procedures including HR policies
  • Product development policies and procedures
  • Internal communication procedures